Age: Minimum 28 years
Education: Degree in Systems Engineering or related field
Languages: Technical English
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Responsibilities and Duties:
Supervise the Technical Support area, ensuring 100% compliance with commitments across all departments.
Install and test Software and Hardware Updates.
Evaluate system functionality.
Test and modify systems to ensure proper functioning.
Manage IT purchases.
Implement and manage backup protocols.
Conduct regular surveys to assess needs and ensure IT tools meet user and project requirements.
Install and configure new servers.
Participate in inventories based on operational demand.
Maintain operating systems, networks, and internal/external software and hardware components.
Install and update software.
Perform daily backups of servers running DEL SOL software.
Protect servers with Antivirus and Antimalware tools.
Configure DNS addresses and email accounts.
Set up CCTV systems and time clocks.
Configure DNS in CCTV systems.
Maintain cameras.
Design and execute the technology strategy aligned with the company’s objectives.
Coordinate the IT team and implementation projects.
Manage digital transformation and project execution (innovation and automation).
Oversee security and regulatory compliance.
Coordinate budgeting and procurement of technology infrastructure.
Implement ITIL best practices for IT service management.
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Knowledge:
Operating Systems management (Windows, Linux)
ERP Systems management
CCTV Systems management
Office software suites
Windows Server configuration and installation
Linux Server management (non-GUI)
Cloud systems management
Domain management
DNS configuration
Network architecture, concepts, and maintenance
Operating Systems
Fundamentals of Digital Systems
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Competencies:
Customer Service
Communication
Teamwork
Attention to Detail
Problem Solving
Adaptability
Leadership